Refund policy

At Gielina, we believe beauty should feel effortless. Every set of press-on nails is chosen to bring a little elegance, confidence and joy to your everyday routine.

We want you to feel confident when shopping with us. This policy explains how returns, refunds, exchanges, sizing concerns and damaged or incorrect orders are handled.

Our policy is subject to applicable consumer protection laws. Nothing in this policy limits any statutory rights you may have.

For any questions, please contact us at gielina.nails@outlook.com.

1. General Return Policy

Because Gielina press-on nails are beauty products that may come into contact with the nails, skin and cuticle area, hygiene and product condition are important considerations when assessing returns.

Return eligibility depends on your delivery destination, the type of product purchased, its condition and the consumer protection laws that apply to your order.

Change of Mind, Style or Size

If you change your mind, choose a different style or discover that you selected the wrong size, your options depend on the applicable return rules.

For eligible consumer orders delivered within the European Union, you generally have a statutory 14-day right of withdrawal for online purchases, subject to specific legal exceptions. This right is explained in our EU Right of Withdrawal section below.

For orders delivered outside the European Union, voluntary returns for a change of mind, style or size are not generally offered unless required by applicable law or expressly agreed by Gielina.

This does not affect any mandatory rights you may have under the laws applicable to your purchase.

Exchanges

We do not guarantee direct exchanges for a different style, size or design.

If you would like a different set, please contact our customer service team. Where a direct exchange is unavailable, we may help you place a new order.

Any exchange or goodwill arrangement is separate from your statutory rights concerning withdrawal, defective products or goods that do not conform to the contract.

Return Condition

Where a return is permitted, we ask that you take reasonable care of the items and return them with all components originally supplied, where possible.

This includes, where applicable:

• The press-on nails and their packaging.

• Adhesive tabs, glue and preparation products supplied with the set.

• Nail preparation tools and other accessories.

• Bundle items and promotional gifts supplied with the order.

Please do not apply, wear, glue, alter or otherwise use the nails if you are considering a voluntary return.

For eligible EU withdrawals, you may examine a product as reasonably necessary to establish its nature, characteristics and functioning. Handling beyond what is necessary may result in liability for a reduction in value where permitted by law.

A missing accessory, opened package or sign of handling does not automatically remove every statutory right. Each case will be assessed according to the applicable law and circumstances.

2. EU Right of Withdrawal

This section applies to eligible consumer purchases delivered to countries within the European Union.

Your 14-Day Right of Withdrawal

If you are an EU consumer purchasing online, you generally have the right to withdraw from an eligible purchase within 14 calendar days of receiving your order, without giving a reason.

For orders delivered in separate shipments, the applicable period may begin when you or a person designated by you receives the last item or shipment, as provided by law.

To exercise your right, you must clearly inform Gielina of your decision to withdraw before the 14-day period expires.

You may contact us at:

Email: gielina.nails@outook.com

Online withdrawal form or function:

Contact form

You may use our withdrawal form or online function where available, or communicate your decision through another legally valid method. You do not need to provide a reason for withdrawing.

Please include your order number and identify the items you wish to return to help us process your request.

After notifying us of your decision to withdraw, you generally have a further 14 calendar days to send the goods back.

Products That May Be Excluded From Withdrawal

The right of withdrawal is subject to specific exceptions under applicable law. These exceptions are not automatic and depend on the product and circumstances.

Customised or Personalised Press-On Nails

Some Gielina products may be made according to a customer's individual specifications.

The statutory right of withdrawal may not apply to goods made to the consumer's specifications or clearly personalised, where the relevant legal exception is satisfied.

However, handmade or made-to-order products are not automatically excluded from withdrawal simply because they are handmade or prepared after an order is placed.

The exception will only be relied upon where the specific product and order meet the applicable legal requirements.

Sealed Products and Hygiene

Certain sealed goods may be excluded from withdrawal when they are unsuitable for return for health protection or hygiene reasons and the seal has been removed after delivery, where the applicable legal conditions are satisfied.

This exception does not automatically apply to every press-on nail set, accessory or outer shipping package.

Where a particular product qualifies for this exception, we will assess the condition of the relevant seal and product in accordance with applicable law.

If you wish to withdraw from an eligible purchase, we recommend keeping any relevant hygiene seal intact until you have reviewed the return conditions.

Used, Damaged or Incomplete Items

Please take reasonable care when examining any item you may wish to return.

Where a product has been used, worn, glued, altered, contaminated or returned with missing components, we will assess the circumstances and any resulting reduction in value in accordance with applicable law.

Examples may include:

• Press-on nails with glue or adhesive residue.

• Opened or used nail glue or preparation products.

• Missing adhesive tabs or accessories.

• Used nail tools.

• Missing bundle items or promotional gifts.

• Visible damage, stains or scratches caused after delivery.

These circumstances do not automatically eliminate a statutory right of withdrawal in every case. Any restriction or deduction must be legally justified.

Your rights concerning defective, damaged or incorrectly supplied goods remain unaffected.

How to Return an Eligible EU Order

1. Notify Gielina of your decision to withdraw within the applicable 14-day period.

2. Include your order number and the items you wish to return.

3. Follow the return instructions and use the return address confirmed by our team.

4. Send the goods back within 14 calendar days after notifying us of your withdrawal.

5. Keep your proof of postage and tracking information until your return has been resolved.

We may request reasonable supporting information, such as photographs of a damaged item, an incorrect product or a relevant hygiene seal. Such requests will not, by themselves, cancel or shorten your statutory withdrawal period.

Returns address: Rue Cardinal Lavigerie 4, 1040 Etterbeek Belgium

Please contact us before sending a parcel if you are unsure which address to use.

Return Shipping Costs Within the EU

For a standard withdrawal, you are responsible for the direct cost of returning the goods, provided that you were informed of this obligation before placing your order and applicable law permits it.

We recommend using a tracked shipping service and keeping your proof of postage.

If the item is defective, damaged on arrival or incorrect, please contact us before returning it. We will provide instructions for resolving the issue in accordance with your statutory rights, including responsibility for return costs where required by law.

EU Refunds

If you validly exercise your right of withdrawal, we will refund the payments covered by applicable law.

This generally includes:

• The price of the returned goods.

• The cost of the least expensive standard delivery option offered, where required by law.

If you selected a more expensive delivery method, the additional cost may not be refundable where permitted by law.

We will issue the refund without undue delay and within the applicable legal deadline, generally no later than 14 calendar days after we are informed of your decision to withdraw.

Where permitted by law, we may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

Refunds will be made using the original payment method unless you expressly agree otherwise. You will not be charged a fee for the refund.

A lawful deduction may apply if the goods have suffered a reduction in value due to handling beyond what is necessary to establish their nature, characteristics and functioning.

3. Orders Delivered Outside the European Union

For orders delivered outside the EU, the availability of change-of-mind returns, exchanges and refunds depends on the applicable consumer protection laws and any additional return arrangements expressly offered by Gielina.

Unless applicable law requires otherwise or Gielina expressly agrees to a voluntary return, we do not generally offer returns for a simple change of mind, a preference for another design or an incorrectly selected size.

This policy does not exclude or limit any mandatory rights that apply in your country.

If you receive a defective, damaged or incorrect item, please contact us so we can assess the issue and explain the available resolution.

Any refund or return for an order outside the EU will be handled in accordance with applicable law and the circumstances of the case.

Customers outside the EU may be responsible for return shipping costs for voluntary returns where legally permitted and where the applicable terms have been properly disclosed.

4. Faulty, Damaged or Incorrect Items

We want every Gielina order to arrive as expected. If your order arrives damaged, defective, incomplete or different from what you purchased, please contact us as soon as reasonably possible.

Email: gielina.nails@outlook.com

Please include:

• Your order number.

• A brief description of the issue.

• Clear photographs, where reasonably possible, showing the item and the problem.

• Photographs of the packaging, if relevant to the issue.

We may request additional information when reasonably necessary to assess the problem.

We will review the issue and explain the next steps. Depending on the circumstances and applicable law, the available remedy may include a replacement, repair, price reduction, refund or another legally required solution.

Please do not discard a damaged item or its packaging until we have advised you on the next steps, if it is reasonable to retain them.

Reporting period: We encourage you to contact us promptly after discovering a problem. However, a commercial reporting period does not replace, shorten or remove any statutory rights or legal guarantee that applies to your purchase.

You do not lose your statutory rights merely because you did not report a problem within seven days of delivery.

For EU consumers, statutory conformity rights may apply independently of this return policy.

5. Size Concerns and Size Corrections

We understand that finding the right fit for press-on nails can take care, especially when selecting a size profile online.

Before ordering, we encourage you to consult our sizing guide and carefully measure your natural nails according to the instructions provided on our website.

If You Selected the Wrong Size

If you discover that you selected the wrong size, please contact us at gielina.nails@outlook.com.

We can help you understand the sizing information and guide you through selecting the correct size for a future order.

Where an order was made to your individual specifications, a statutory exception to withdrawal may apply if the legal requirements are met. The fact that you selected the wrong size does not, by itself, determine whether the product is legally considered personalised.

If your order remains eligible for statutory withdrawal, your rights under the EU Right of Withdrawal section are unaffected.

Goodwill Discount for a Replacement Order

At our discretion, Gielina may offer a goodwill discount on a new order where a customer needs a different size.

Any such offer is voluntary, subject to confirmation by our customer service team and the terms communicated at the time. It does not replace or restrict any statutory remedy to which you may be entitled.

If We Sent the Wrong Size

If the item supplied does not match the size or product specifications in your confirmed order, please contact us.

We will review the issue and arrange an appropriate solution in accordance with applicable consumer protection laws. This situation is different from a customer selecting the wrong size at checkout.

6. Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at gielina.nails@outlook.com.

We will do our best to stop processing or dispatch where feasible.

Some products may already be in preparation or production when a cancellation request is received. We cannot guarantee that every cancellation can be processed before dispatch.

However, the fact that an order has entered production or has been dispatched does not, by itself, remove any statutory right of withdrawal that applies to the order.

Where a legally recognised exception applies, such as for qualifying personalised goods, we will assess the order under the relevant legal rules.

7. Return Packaging and Shipping Recommendations

When sending back an eligible return, please package the goods securely to reduce the risk of loss or damage in transit.

We recommend that you:

• Use a tracked shipping service.

• Keep your proof of postage.

• Retain the tracking number until the return is resolved.

• Include the order number or other return reference, where requested.

• Use the return address confirmed by Gielina.

For voluntary returns, the customer is responsible for arranging and paying return shipping where this is permitted by law and was properly disclosed.

For defective, damaged or incorrectly supplied goods, Gielina will follow the applicable legal requirements concerning shipping costs and remedies.

8. Refund Processing and Payment Method

Once a refund has been approved or becomes due under applicable law, it will be processed within the relevant legal timeframe.

Refunds will normally be made to the original payment method. The time it takes for the refunded amount to appear in your account may depend on your bank, card provider or payment service.

If a refund is delayed beyond the applicable legal deadline, please contact us with your order number so that we can investigate.

Any deduction from a refund will only be made where permitted by applicable law.

9. Contact Gielina

We are here to help make your experience with Gielina as smooth as possible.

For questions about returns, sizing, damaged items or refunds:

Contact form

10. Model EU Withdrawal Form

You may use the following form to exercise your right of withdrawal. Using this specific form is optional if you have already communicated your decision clearly through another legally valid method.

To: Gielina
Email: gielina.nails@outlook.com

I hereby give notice that I withdraw from my contract of sale for the following goods:

• Product name(s): ______________________________

• Order number: _________________________________

• Ordered on: ___________________________________

• Received on: __________________________________

• Consumer name: ________________________________

• Consumer address: ______________________________

Date: __________________________________________

Signature (only if this form is submitted on paper): ______________________________

Thank you for choosing Gielina and for being part of our story.

We hope your nails bring a little joy, confidence and effortless beauty to your everyday moments.

Gielina — Effortless beauty, at your fingertips. ♡